FAQs AYA SEAHOTEL

The check-in before check-in time is subject to availability. You can leave your luggage in storage and enjoy the hotel facilities.

You can contact us through the contact form and we will send you the confirmation voucher.

Check in time is at 3:00 p.m. and check out at 11:00 a.m. In case you need to alter the schedules, you can send an email through the contact form on the web and we will inform you of the different options according to availability.

No, only the data of the reservation holder must be indicated. If there are children in the reservation, it is important to specify the age in the occupancy selection process.

The distance from AYA Seahotel to Palma de Mallorca Airport is 7 km

Depending on the rate and conditions. For this, it is necessary to contact the hotel through the contact form.

Depending on the rate and conditions. For this, it is necessary to contact the hotel through the contact form.

No, it is necessary to have an email adress to make the reservation. If you do not have it, it can be done with the email of a family member or friend.

Yes, you can leave your luggage in storage and enjoy the hotel facilities. Keeping the room longer may incur an additional cost and is subject to availability.

If the reservation has been made directly with us or through the web, it is necessary to contact our form and the AYA Seahotel team will help you with everything you need.

Depending on the rate and conditions. For this, it is necessary to contact the hotel through the contact form.

Yes, when you arrive at the hotel you can enjoy all the hotel facilities that are included in the chosen rate.

Subject to hotel availability, it can be consulted at the hotel reception on the morning of departure.

You can contact the AYA Seahotel through the web form. These are always subject to availability so they cannot be guaranteed.

The reservation process on the AYA Seahotel website requires the use of a credit card. If you do not have it, it is necessary to contact the hotel at reservas@hotelaya.com in order to find an alternative.

At the AYA Seahotel a baby is considered up to 2 years of age included. The age of the children is from 3 years to 12 years included.

Pets are not allowed at the AYA Seahotel.

The AYA Seahotel accepts the following forms of payment: cash, Visa, Mastercard, Maestro.

No, only VISA or Mastercard cards are accepted.

This is a local tax for which tourist establishments such as hotels must apply a tax to guests over 16 years of age (included). This rate varies according to the season and the category of the hotel, but normally ranges between 3 and 4 euros per person per day. This tax must be paid by each person staying at the hotel.

In compliance with current regulations, the tax on tourist stays in the Balearic Islands is not included in the price. The amount of the tax for people over 16 years of age is 3.30 Euros per person per day for 4-star hotels. Stays of children under 16 years of age are exempt from payment. Stays from November 1 to April 30 have a 50% discount, as well as stays in the same tourist establishment from the 9th day. This rate may vary by government decision and the legal rate in force at the time of stay would apply.

Depending on the rate and conditions. Non-refundable reservation; 100% of the reservation is billed and cancellation or modification is impossible. Flexible rate allows you to cancel up to 5 days before the check-in day for free.

The AYA Seahotel has a strict policy regarding non-refundable prepaid rates that does not allow any modification or cancellation. In case of "force majeure", the hotel should be contacted.

The cancellation policy may vary depending on the initial rate. In the reservation confirmation email you will find the policy applied to the chosen rate. If the reservation has been managed directly with the hotel or through the web, you can contact us by e-mail at reservas@hotelaya.com. It is also possible to cancel a reservation using the 'My Reservation' button on the website's home page. If a non-refundable rate has been booked, the cancellation fee will be the full amount of the reservation.

On our website we have 2 rates. The "Non Refundable" which requires a 100% prepayment and the "Direct payment at the hotel". Remember that the "Non Refundable" will always be the option with the best available price.

Of course. Depending on availability, you will be offered the different upgrade rates.

The AYA Seahotel offers the best price online. If a lower price is found, please inform the hotel where you have seen it and they will review the case.

Arrive to the Hotel is very easy. At the airport exit you will find taxis (24 hours) or the public bus that stops next to the hotel (from 07:00 to 00:00)

Private transfers make your arrival at the airport much more comfortable. You can book your transfer by e-mail at reservas@hotelaya.com

A taxi to / from Palma airport costs approximately 20 euros. Please remember that a taxi can only carry a maximum of 4 people and that it has a limited capacity for luggage.

Yes, there is free internet access throughout the building.

Yes, all rooms are equipped with a free safe.

Yes, all of our rooms have a hairdryer.

If you book a room with a cot, this will of course be made available to you on the room free of charge. In the event that you would like to book a cot in addition, ask us using the contact form.

In the rooms of the AYA Seahotel you can enjoy a variety of national and international channels. Inquire about the channel list at reception.

Smoking is only possible in the designated outdoor areas. Smoking is prohibited in the rooms and there are smoke detectors in every room.

The AYA Seahotel does not have a private car park. However, there is free parking in the streets around the hotel.

In the AYA Seahotel it is not allowed to enter the dining room with a bathing suit, sleeveless shirt and / or shorts.

Drinks are not included with dinner.

The hotel facilities are only available to guests of the AYA Seahotel.

Yes, this is a free service.

The AYA Seahotel has a SPA area that can be used free of charge for all our guests. The treatments and massages cost extra.

The opening time of the fitness room is from 7:30 a.m. to 9:00 p.m.

The AYA Seahotel has a bicycle garage with video surveillance for our guests with their bikes. The garage is free. It is not allowed to bring the bicycle to the room.

The pool is open between 11:00 a.m. and 7:00 p.m.

It is possible to book a transfer with an external company. For more information, please contact us using the contact form.

For a rental baby buggy, please contact reception. If you would like to receive this on arrival, the hotel must be contacted in advance. You can send us an email using our contact form on the website.

This can be done at reception (external provider). If you want to have a wheelchair upon arrival, you must contact the hotel in advance. You can send us an email using our contact form on the website.

Yes, the reception will be happy to advise you on our various excursion options and reserve a place for you if you wish.

Of course. You can enjoy all the AYA Seahotel facilities that are included in your reservation.

The hotel's umbrellas and loungers are free of charge. The umbrellas and loungers on the beach are chargeable and do not belong to the hotel.

A taxi from / to Palma de Mallorca Airport costs around € 20. Please remember that a taxi can only be occupied by a maximum of 4 people and that it has a limited capacity for luggage.

You can contact AYA Seahotel by email and we will be happy to send you the different options.

Yes, the AYA Seahotel provides free large bath / beach towels. These must be requested at the reception during the established hours and are subject to a deposit. For more information, please contact the reception upon arrival.

Yes, the AYA Seahotel has adapted rooms. These rooms are available on request and subject to availability. It is therefore advisable to contact the hotel prior to booking.

You can book cars and excursions directly at reception, where all the details will be explained to you. If you want to make a reservation before arrival, send us your request using the contact form.

The AYA Seahotel offers free bathrobes and slippers (with a deposit).

Yes, at the AYA Seahotel you can store your luggage at the reception free of charge.

The opening times of the bar are from 11 a.m. to midnight, the pool bar from 11 a.m. to 6 p.m. and our restaurant is from 7.30 a.m. to 10.30 a.m. (breakfast) and 6.30 p.m. Until 9:30 p.m. (dinner).

The AYA Seahotel has a buffet restaurant (for breakfast and dinner) and a cafeteria with à la carte dishes, which is open from 11:00 a.m. to 11:00 p.m.

You can request a gluten-free menu at the AYA Seahotel when you check in or you can email us via our website prior to your arrival.

For special requests it is necessary to contact at the e-mail info@hotelaya.com.

Breakfast is served between 7:30 a.m. and 10:30 a.m.

Drinks are not included with dinner.

In our hotel there is our dining room with a buffet for dinner and a cafeteria with à la cart service all day. More bars and restaurants can be found in the area.